Email our team
Email support@virra.example for help with product questions, orders, delivery or returns. We reply within one working day. Give a clear description of what you need so that we can help without unnecessary back-and-forth. If your enquiry relates to a purchase, include the order reference and the email address used when ordering.
Our business is Virra UK (business name to be confirmed), at Registered address to be confirmed, United Kingdom. This is our business contact address. For a product return, email first so that we can provide the free UK returns label and the correct instructions. Do not assume that posting a parcel to the business address is the right return route.
Before you buy
If you are checking compatibility, tell us what type of radiator you have and what is unclear. Virra sits on top of flat-topped UK panel radiators. It is not suitable for column radiators, towel rails or storage heaters. Check each intended radiator before buying a bundle, especially where rooms have different fittings.
We can also help you understand the product facts and prices. Virra moves existing warm air; it does not create heat or promise a specific bill reduction. Ordering is on the official home page. You do not need to email payment card details to ask a question or choose a bundle.
Help with an existing order
For delivery enquiries, include your order reference and explain whether you have received a dispatch email. That email contains tracking information and the delivery estimate. If an address needs correcting or something appears wrong with the order, contact us promptly and describe the issue clearly.
For a return, tell us that you wish to use the 30-day money-back guarantee or explain any fault or problem. We will provide the relevant instructions. Never email a full card number, security code or password. An order reference and a description of the issue are the useful starting details. Your legal rights are not affected by contacting support or using the guarantee.
About our guides: written by the Virra UK team using our own product details and general heating physics. We don't publish invented test results, savings figures or reviews. Results vary by room, radiator and insulation.