Where we deliver
We deliver to UK addresses only: England, Scotland, Wales and Northern Ireland. Tracked delivery is free on every order, whether you choose one Virra or a bundle. We do not offer delivery outside the United Kingdom. Check your delivery address carefully when ordering on the home page.
Include the full address and postcode, and make sure the email address on your order is correct. Your dispatch information is sent by email, so an incorrect email address can prevent you from receiving the details you need. Keep your order reference for any delivery enquiry.
Dispatch, tracking and the delivery estimate
You will receive a dispatch email when your order is dispatched. It provides tracking information and the delivery estimate for your parcel. We do not state a fixed number of delivery days here because the relevant estimate is shown in that email. Use the tracking details to follow the parcel after dispatch.
A delivery estimate is not a guarantee that a parcel will arrive at a particular time. If tracking shows an issue, or the parcel has not arrived in line with the estimate, contact us with the order reference and a brief explanation. Do not place a replacement order simply because you are unsure about the status of the first one.
If you need help
Email support@virra.example if your dispatch email is missing, your tracking needs checking or a delivery detail looks incorrect. Check your junk folder as well as your inbox. We reply within one working day. If you notice an address error, contact us promptly so that we can check what is possible at the current stage.
The seller is Virra UK (business name to be confirmed), at Registered address to be confirmed, United Kingdom. If a parcel arrives damaged or there is a problem with the contents, tell us what happened and keep the order details available. Our returns page explains the 30-day money-back guarantee and free UK returns label. Nothing in this delivery information limits your statutory consumer rights.
About our guides: written by the Virra UK team using our own product details and general heating physics. We don't publish invented test results, savings figures or reviews. Results vary by room, radiator and insulation.