Who is responsible for your information
Virra UK (business name to be confirmed), at Registered address to be confirmed, United Kingdom, is responsible for personal information used to run this store and handle customer enquiries. Contact support@virra.example with a privacy question or a request about your information. This policy explains the core purposes for which customer information is needed; it does not ask you to send sensitive personal details.
Information used for orders and support
Ordering and delivery require information such as your name, email address, delivery address and order details. A telephone number may also be provided as part of your order. If you contact support, the information in your message is used to understand the question, find the relevant order and respond.
Order information is used to process purchases, arrange delivery, handle returns and maintain necessary business records. The legal bases include performing the purchase contract, meeting legal obligations and legitimate interests in administering the store and resolving customer enquiries. Consent is required where the law requires it; placing an order is not blanket consent for unrelated marketing.
Payments, sharing and retention
Payments are handled by the payment provider; we do not store card details. Necessary order information may be shared with service providers involved in payment, delivery and customer support, and with authorities where legally required. Do not email a full card number, security code or password when contacting the store.
Personal information should be kept only for as long as needed for the relevant purpose, including legal record-keeping obligations and resolving disputes. A deletion request may not remove records that must lawfully be retained. Ask us if you need information about the retention applying to your particular records or the providers involved in your order.
Your rights and concerns
Under UK data protection law, you may request access to your information, correction of inaccuracies, erasure, restriction or portability where applicable. You may also object to certain processing and withdraw consent where processing relies on consent. These rights have conditions and are not absolute. We may need to verify identity before releasing information.
Email the contact address above to exercise a right or raise a concern. You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. Please avoid including unnecessary personal information in an initial enquiry; we can explain what is needed to handle your request.
About our guides: written by the Virra UK team using our own product details and general heating physics. We don't publish invented test results, savings figures or reviews. Results vary by room, radiator and insulation.