Returns & 30-day money-back guarantee
Try Virra at home. If it isn't right for you, send it back within 30 days for a full refund. It's simple, free and UK-based.
30 days
to change your mind
Free label
UK returns at no cost
5 working days
refund once received
Love it or get every penny back
Use Virra at home for up to 30 days. If your room doesn't feel warmer, or you simply don't like it, we'll refund you in full.
- Full refund, no questions asked
- Free UK returns label
- Refund to your card within 5 working days of the return arriving
- Your rights under the UK Consumer Rights Act 2015 are not affected
- Sold and supported by a UK team (email reply within 1 working day)
Secure checkout
How to return in 4 steps
- 1
Email us
Send your order number within 30 days of delivery.
- 2
Get your free label
We send a free UK returns label and instructions.
- 3
Post it back
Pack it securely and keep your proof of posting.
- 4
Get your refund
Full refund within 5 working days of it arriving.
Include in your email:
- Your 8-character order number (in your confirmation email)
- The name the order was placed under
- Which items you're returning, if it's a bundle
- For damage or a fault: a short description and a photo
Or email support@virra.example. Please never email your card details.
Your rights at a glance
Our guarantee sits on top of your UK legal rights. It never replaces them.
| Cover | How long | What you get |
|---|---|---|
| Virra 30-day guarantee | 30 days from delivery | Full refund, free UK returns label, no reason needed |
| Consumer Contracts Regulations | 14 days to cancel from receipt | Cancel an online order and get a refund |
| Consumer Rights Act 2015 | Faulty or not as described | Repair, replacement or refund, as the law sets out |
Bundles and damaged items
Returning from a bundle
Tell us your order number and which units you'd like to send back, and we'll confirm your options before you post anything.
Damaged or faulty?
Email us with a photo and your order number. You're protected by the Consumer Rights Act 2015 as well as our guarantee.
Returns questions
Do I pay return postage?
No. Under our 30-day money-back guarantee we send you a free UK returns label.
How long do I have to return Virra?
30 days from delivery under our money-back guarantee. Your separate 14-day legal cancellation right and Consumer Rights Act protections also apply.
How will I be refunded?
A full refund to your original payment method within 5 working days of your return arriving with us.
Can I return one unit from a bundle?
Please contact us with your order number and we'll explain your options for that bundle before you post anything.
What if my Virra arrives damaged or faulty?
Email us with your order number, a short description and, if possible, a photo. Faulty goods are covered by the Consumer Rights Act 2015 as well as our guarantee.
Do I need the original packaging?
Please pack the item securely so it isn't damaged on the way back. If you no longer have the box, ask us before posting.
Do I need to give a reason?
No. If Virra isn't right for you, just tell us you'd like to return it. A reason helps us improve, but it's optional.
Does the guarantee affect my legal rights?
No. The guarantee is in addition to your statutory rights, which remain unaffected.
Ready to try it risk-free?
Official UK store
Virra triple-fan radiator booster
- Pushes radiator heat into the room
- Switches on by itself as the radiator warms
- Around 3 W from USB, nothing to install
£79 · from £53 each in bundles · free UK delivery
See prices & orderSeller
Virra UK · Registered address to be confirmed, United Kingdom · support@virra.example
Please don't post returns to this address without our instructions and label.